Cookie Policy

Last updated: 4 August 2026

  1. Introduction

At Luisen Ltd, we use cookies and similar technologies to improve your browsing experience, understand how our website is used and help us provide a better service.

Cookies are small text files stored on your device when you visit a website. Some cookies are essential for our website to function correctly, while others help us analyse website performance or remember your preferences.

This Cookie Policy explains what cookies are, which cookies we use, why we use them and how you can manage your cookie preferences.

Please read this Cookie Policy together with our Privacy Policy.

  1. What is a Cookie?

A cookie is a small text file placed on your computer, tablet or mobile device when you visit a website.

Cookies allow websites to recognise your device and remember information such as:

  • Your preferences

  • Your browsing session

  • Website settings

  • Security information

  • Performance data

Cookies cannot usually identify you personally on their own, but they may become personal data when combined with other information.

  1. What Information do Cookies collect?

Depending on your cookie preferences, cookies may collect information such as:

  • Device type (desktop, mobile or tablet)

  • Operating system

  • Browser type and version

  • IP address

  • Approximate geographic location

  • Website pages visited

  • Time spent on pages

  • Referring website

  • Website interactions

  • Language preferences

  • Screen resolution

  • Session information

We do not use cookies to collect sensitive personal information such as passwords, payment details or government identification numbers.

  1. How do we use Cookies?

Luisen uses cookies for several purposes, including:

i. Essential Cookies

These cookies are necessary for our website to operate correctly.

They enable features such as:

  • Website security

  • Form submissions

  • Navigation

  • Load balancing

  • Fraud prevention

Without these cookies, certain parts of the website may not function properly.

ii. Performance & Analytics Cookies

These cookies help us understand how visitors use our website so we can continually improve it.

They may collect anonymous information such as:

  • Most visited pages

  • Time spent on pages

  • Navigation paths

  • Error reports

  • Device information

Where applicable, we use services such as Google Analytics to help us analyse website traffic.

iii. Functional Cookies

These cookies remember choices you make to improve your experience, including:

  • Language preferences

  • Cookie preferences

  • Previously entered information

  • Display settings

iv. Marketing Cookies

With your permission, marketing cookies help us:

  • Measure marketing performance

  • Understand visitor interests

  • Deliver more relevant content

  • Improve future marketing campaigns

As Luisen grows, these cookies may also be used for email marketing integrations and advertising platforms.

  1. Third-party Cookies

Some cookies are placed by trusted third-party services that help us operate our website.

These may include:

  • Google Analytics

  • Stripe (payment processing)

  • Mailchimp (email marketing)

  • Framer (website hosting and functionality)

These providers have their own privacy and cookie policies, which govern how they process your information.

  1. Managing your Cookie Preferences

When you first visit our website, you will be given the opportunity to choose which non-essential cookies you wish to accept.

You may also control or delete cookies at any time through your browser settings.

Most browsers allow you to:

  • View stored cookies

  • Delete cookies

  • Block all cookies

  • Block third-party cookies

  • Receive notifications before cookies are stored

Please note that disabling certain cookies may affect the functionality and performance of our website.

  1. Changes to this Cookie Policy

We may update this Cookie Policy from time to time to reflect changes to our website, technology or legal obligations.

Any updates will be published on this page together with the revised "Last updated" date.

  1. Contact Us

If you have any questions regarding this Cookie Policy, please contact us.

Luisen Ltd

124 City Road

London

England

EC1V 2NX

Company Registration Number: 17268246

Email: privacy@luisen.co.uk

Telephone: 07857598028

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© 2026 Luisen LTD. All Rights Reserved |  Company Number: 17268246

© 2026 Luisen LTD. All Rights Reserved |  Company Number: 17268246

© 2026 Luisen LTD. All Rights Reserved |  Company Number: 17268246

© 2026 Luisen LTD. All Rights Reserved |  Company Number: 17268246